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Reactive Response

When things go wrong, we’re there – fast and reliable.
Not everything can be planned — which is why our reactive response service is designed for speed, flexibility, and reassurance. When faults, failures, or urgent safety issues arise, we respond quickly and professionally to restore normal operation.With experienced engineers on call and clear escalation procedures in place, we handle everything from emergency leaks and electrical faults to vandalism and security failures. Live job tracking and transparent communication keep you informed at every stage, giving you confidence that issues are being managed effectively.
Our role is to remove problems for our clients — starting with a calm, confident response when issues arise. We’re experienced in working within high-pressure environments such as housing, care, and commercial settings, where fast, effective action is essential.We don’t just attend site — we resolve the issue, communicate clearly, and leave the environment safe and fully operational. With every update logged in our CAFM system, you have complete visibility from first contact through to resolution, giving you confidence at every stage.
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24/7 Availability

Emergencies don’t follow office hours — and neither do we. Our reactive teams operate 24/7, ready to respond whenever you need support.From burst pipes overnight to damaged doors at the weekend, we arrive quickly with the right expertise and equipment to resolve the issue safely and effectively. Whatever the situation, you can rely on VWS to be there when it matters most.

Skilled, Multi-Trade Engineers

Our engineers are experienced across multiple trades, allowing them to diagnose and resolve a wide range of issues on the first visit. Whether it’s plumbing, electrical, joinery, or general fabric repairs, we come prepared – saving time, reducing call-outs, and restoring normal service as quickly as possible. Fewer delays, fewer complications, and a better experience for your team or tenants.

Live Tracking & Reporting

Every reactive job is logged and tracked in real time through our CAFM platform. You can see when a request is received, assigned, and completed, with updates, photographs, and reports shared automatically.This level of visibility keeps you informed without increasing admin, ensures clear accountability, and delivers a smooth, well-managed service from start to finish.

Respectful, On-Site Conduct

We recognise the importance of working respectfully, particularly in sensitive environments such as homes, care settings, and occupied buildings. Our engineers are trained to communicate clearly, minimise disruption, and leave every site clean, safe, and secure.Professionalism and courtesy are built into everything we do — because we’re not just resolving an issue, we’re representing your organisation at every visit.

Our Accreditations

VWS is Scotland’s first choice for fire, security, and facilities.

Policies

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50 Deerdykes View
Westfield
Cumbernauld
G68 9HN

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Our Services

End-to-end facilities services that keep your buildings running safely, efficiently, and compliantly.

Protecting your people, property, and reputation with smart, reliable security systems tailored to your needs.

Comprehensive fire safety systems designed, installed, and maintained to protect lives and meet regulations.

Expert support to help you stay on top of statutory requirements and operate with full confidence.

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